Cancellation and refund policy
What happens when a booking is cancelled or something goes wrong.
Before the provider sets off
Customers can cancel a booking for free until the provider marks themselves on the way. If you already paid, you get a full refund.
After the provider sets off
A call-out fee may apply because the provider has already travelled. Whether it applies, and how much it is in your country, is shown in the app before you book.
Provider cancellations and no-shows
If a provider cancels or does not arrive, your request reopens so you can choose someone else, and any payment is refunded in full.
Problems with the work
Report an issue from the booking. Our team reviews the timeline, messages, photos and payment and may arrange a redo, a partial refund or a full refund.
Refund timing
Refunds go back to the original payment method. It can take 3 to 5 working days to show, depending on your bank or payment method.